FAQs
Frequently Asked Questions (FAQ)
1. What types of products do you sell?
Louisa Shop specializes in fashionable clothing and accessories for women, offering trendy and high-quality items at great prices.
2. Do you offer free shipping?
Yes! We offer free shipping on all orders, regardless of the total purchase amount.
3. How long does shipping take?
Orders are typically processed within 1-3 business days. Shipping times vary depending on your location, but most orders arrive within 7-15 business days.
4. Can I return or exchange an item?
Yes, we accept returns and exchanges within 30 days of purchase. Items must be unworn, unused, and in their original packaging. Please refer to our Return & Refund Policy for more details.
5. How do I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order on our Order Tracking page.
6. What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and other secure payment options.
7. Do you offer international shipping?
Currently, we only ship within the United States, but we are working on expanding our shipping options in the future.
8. How can I contact customer support?
You can reach our customer support team via email at support@louisaa.shop or call us at (267) 614-4189.